Questions You Want To Know
We have experience with and work with businesses of all sizes, from local companies and start-ups to national and multinational brands. We have experience of working with companies in all sorts of sectors, from software companies and insurers to local plumbers and photographers.
We provide Digital Marketing Services to any type of site like shopify, bigcommerce, Wix, WordPress, joomla, Dupral, squarespace, Etsy,Weebly, HTML sites, custom real estate platforms, e-commerce sites & much more.
All our projects are completely bespoke, so it is difficult to give exact figures. At the moment we work with companies who have budgets ranging from a few dollars per month to a few thousand.
Rather than having a minimum amount, we adjust our strategies, volume of work and timescales based on the available budget.
We can also adjust the approach we take depending on how much involvement our clients have. If you are happy to implement suggestions yourself (after a proper explanation), it will reduce the overall project cost. Furthermore, if you have a service we may have use for, we are happy to trade skills if possible.
Nobody can guarantee results in digital marketing as there are too many variables, especially with SEO, as Google’s algorithm is a secret. What we can do is point to a highly successful track record across all sorts of sectors and put you in contact with some of our clients if you want to see the kind of results we can produce. Also, trust us when we tell you that we aren’t happy with results unless you are!
Yes, we will only find the niche for your business; you will provide all the information.
We like to keep our clients up-to-date. We send monthly reports outlining performance, as well as work completed and upcoming work. In addition, we will also show you how to use Analytics and set up appropriate dashboards so you can keep track of performance yourselves.
We also provide action lists detailing all the areas we believe need working on, with appropriate due dates.
If that isn’t enough, we also will be in regular contact and if possible will spend time in your office working alongside you.
All our clients have our direct contact details, including phone (landline and mobile), email and social networking accounts. What’s more, we can arrange regular calls and visits to make sure you’re always up-to-date with the project.
Digital marketing is a bit of a catch-all phrase to cover all the services we offer. There are likely all sorts of definitions, but in our particular case it covers anything based online. This includes:
- Analytics and conversion rate optimisation
- Content creation and marketing
- Social media
- Email marketing
- Marketing automation
SEO stands for search engine optimisation, and while there are many detailed explanations, the best one we can think of is “making things appear higher in Google (or any other search engine)”. In our case, we also break SEO into on-site and off-site SEO.
On-site SEO works on things on your own site that will help search engines understand what you do and find all the pages on your site. Off-site SEO is concerned with creating links back to your site in order to help demonstrate relevance and popularity to Google.
It is obviously more technical than that, but we reckon these are good summaries.
We only need your website URL + 3 keywords/phrases to analyze that you want your site to be found for and 1 competitor site that you know of.
We will provide 25 keywords to use. I do detailed keyword research ensuring the keywords you are provided with are keywords that you can rank for & also look at competition for them carefully and provide you with a detailed breakdown & information on each keyword.
We can work on and do reports for and keyword research for sites in almost every language. The only exception is Persian as there are restrictions there outside our control.
We can provide you with a custom order to carry out the work in the report. As each report is unique to the site being worked on the cost is not the same for each site and varies with the work required. If you contact us after delivery and request a quote I will provide you with one.
Yes. We can provide you with steps for best practice and what to do when setting up your website so you can hit the ground running and to avoid common mistakes that will set you back before you even get started.
In the majority of countries in the world Google has the highest search engine market share. This is especially true in the UK, where its market share is regularly over 90% of all search traffic to sites. As a result, we tend to spend most of our time working on optimizing sites for Google.
Luckily though, a lot of the tactics we use will have a similar effect in the other search engines.
If we work in countries in which other search engines are dominant, we will tailor our approach to make sure you get the best possible results.
PPC stands for pay-per-click, and is a phrase used to describe the paid advertising model available to companies on sites such as Google (the results at the right or top of the normal search results). The name comes from the fact you only pay for the advertising when someone clicks on it.
It is commonly used to refer to Google AdWords, but could equally describe Bing Advertising, Facebook Advertising or any other kind of online advertising where you pay per click.
While the majority of our PPC clients will make use of AdWords, it is not the only advertising platform and certainly isn’t always the most effective. We also have experience using all sorts of PPC services, such as Facebook Advertising, LinkedIn Advertising and Paid Stumbles, to name a few. We will help you find the correct advertising platform for what you’re trying to achieve.
Contrary to popular belief, ranking first in Google has nothing to do with money! Put simply, you can’t pay to be first. While large marketing budgets help when it comes to SEO, as you can do more, it doesn’t guarantee results. More specialist smaller sites or sites creating great content can often outrank bigger companies.
All the search engines do offer paid advertising models, where you can pay to appear higher in the paid results, but these have no impact on the natural search results.
Content marketing has been around for decades, but more recently has been used in the digital marketing world to mean creating content for either on-site or off-site use in order to gain links, social shares and traffic.
Local SEO focuses on achieving results in location-based searches, for example, “Best restaurant in Bhubaneswar”. These types of searches are becoming a lot more frequent and often result in a map being displayed in the search results. There are some very specific tactics that can be employed to affect performance in the location-based search results.
In a word, yes! However, we generally only act as consultants, as it is much more effective if internal teams are used to speak on behalf of a company. This is because internal teams will be much more familiar with the company, products, tone and customers.
We will happily give training, come up with topics or promotions or find the best social channel for a client to use.
While we do use contracts and we like to have long-term projects in place, we are happy to work on short-term or even rolling monthly contracts. We generally prefer to have longer agreements in place, as it helps us with long-term planning for both our projects (we can use tactics that may take a couple of months to implement, but will give much better results), as well as making sure we always have enough staff to cover all our clients effectively.
We are passionate about what we do, the results we want and the service we give our clients. On occasion, and as long as we have the time free, this means that we may get carried away and overwork for our clients. The great news is that we never charge for this, as we are doing it because we want to!
There are some times where if we are at a critical point of a project we may also transfer time from future months (if required) or contact a client to see if they want to add additional budget. At no time will we be watching the clock and downing tools as soon as the time is up. If we mistakenly underestimate the time required, that is our fault not yours and we will complete the work anyway!
In most cases, we invoice on a monthly basis with 30-day payment terms. For certain projects we may require a proportion of the payment upfront or for it to be fully covered by the clients; for example, building new sites and payment for PPC spend.
We always agree payment in advance of a project being started, and any changes in budget will be fully communicated and agreed in writing in advance.
You are more than welcome to come and see our offices, or come and spend some time working with us on your project if you need to. We chose our offices for function rather than the fact that they are pretty, so please don’t expect Google-esq surroundings (although they are quirky)!
As we don’t have an official meeting space in our office, we tend to hold meetings away from the office or we visit our clients. But don’t worry, we don’t charge for room hire or travel.
While we love to work with local companies, especially in the India, and be involved in our local community, we will take on clients anywhere in the world.
In all seriousness, distance may affect our ability to spend as much face-to-face time with a client who is further away than a local client, but this doesn’t mean that we won’t visit, and it won’t affect the performance of your campaigns. We will also schedule regular Google+ hangouts or other video conferences so you still get to see and speak to us regularly.
This is another tough question, as all projects are different and timescales may often be out of our control (for example, a client’s developer may have no time to work on our recommendations). Our stock answer is that within the first 60 days from the start of the projects, most, if not all, clients will have seen a noticeable improvement.
We always like to sort at least some quick win items first so that the project starts to pay for itself almost immediately, so most clients start to results quicker than that.
We do. If possible, we will work free of charge or at minimal cost. For larger charities with marketing budgets, we will use a reduced rate when pricing our projects
Due to its nature, there are relatively few qualifications available within the digital marketing industry. However, we will always try and use relevantly qualified third parties in the event we engage them for work; for example, copywriters who hold relevant copywriting diplomas or topic specific qualifications.
Yes, we have a number of clients who have agreed to be contacted by potential clients in order to give feedback on our work and service. We will happily arrange an introduction.
Yes. We have a security pack specifically for this. This option can be selected when you select any package and be added to your order.
We certainly can. Google penalties are becoming increasingly common and increasingly visible within Google Webmaster Tools. We have experience in helping a number of sites recover from penalties.
We have a number of software licenses for industry-leading tools. We tend not to use a single tool or a standard set of tools, as it is much better for us to use the best tool for a job, rather than just the one we happen to have access to.
If you need a full list of tools we have access to, please drop us an email and we will be happy to provide it.
Yes, we will happily take on certain tasks for other agencies. We are actively looking to engage with web development agencies who may be interested in offering our specialist services to their clients and vice versa.
We do, but this doesn’t mean that we are delegating responsibility for tasks or using cheap labour. we believe that to create something exceptional you have to use the best resources available. While we would love to be experts in absolutely everything, it isn’t always possible. We have developed a trusted set of expert suppliers whom we are confident can produce work to the standard we require for our clients.
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